WHAT IS A CRITICAL INCIDENT?

While media attention is often centered on the human toll, businesses frequently become victims, left to navigate the aftermath in their quest to restore stability. In today's landscape of employees sharing news and content on social media, responding appropriately is more critical than ever. Critical incident response services play a crucial role in providing guidance and support for both employees and managers. It's essential to understand the functioning of this resource and to know when to engage it, especially in situations where an event triggers a powerful emotional response that temporarily overwhelms an employee's coping abilities.

ERCS provides 8 years of evidence-backed solutions to bolster the mental well-being of individual employees. This not only mitigates risks for employers but also minimizes the potential impact on productivity and performance.

Examples of critical incidents can be as follows: 

-Natural disasters 

-Serious injury or death of employee or member of the public whle performing job duties.

-Suicide/homicide of an employee

-A rescue attempt on the job

- Any incident which can be considered a serious physical or psychological threat to an employee while performing work duties.

- The downsizing or closing of an organization

- Crime in the workplace such as robberies